A: Please call 911 for the proper authorities if you have an emergency. If there is a flood, turn the main water valve off to the home and then call us immediately.
Please call our main office line 480.426.9696 and choose extension 101 to reach our after-hours emergency maintenance line.
A: Should a maintenance issue arise, you may complete a maintenance request on our website. We require all repair requests to be submitted in writing. In order to make this easy, we have created an online form for you. All requests must be submitted using the form, can be accessed through your tenant portal.
If you have multiple issues, please list all issues on a single request. It is not necessary to generate a separate request for each item.
When filling out the online service request form, be sure to verify we have the correct contact information for you with the best phone number to reach you.
A: We ask you to have your home cleaned and rent-ready for the next tenant to move in. Leave it in a condition you received it. If we need to call a cleaning company, we will deduct their charge from your deposit. We also require you to have the carpets professionally shampooed and show a receipt of it.
On your move out day you will need to turn in your keys to our office.
You will also need to leave the utilities on until we conduct our final inspection of the home with you. We ask you to leave the utilities in your name for three days after you turned in your keys.