Testimonials

Read what our clients and tenants have to say about us. Their experiences highlight our commitment to providing exceptional property management and customer service.

"Everything has been going smoothly. Needed a new roof, and we were able to work to get a 'best quote' and get it done."

"Michele has been great and took on a difficult challenge with our properties. Thanks, Michele. Service Star is an all-inclusive service."

"The team at Service Star Realty are ALWAYS our go-to property managers. We have a number of investor clients with multiple property portfolios. Service Star Realty gets their properties rented quickly and takes care of everything for them, providing them with an accounting of their properties so they can sit back and actually enjoy being a landlord! Service Star Realty makes me the hero for introducing my client to them. Thank you, Service Star Realty!"

"I have worked with Service Star Realty for years. First, Investors like to consolidate their properties under one competent roof; Service Star is not only extremely competent, but they service Valley Wide. They have helped immensely with the acquisition of new properties for Investors by evaluating the rental market as accurately as possible so as to allow me to calculate the ROI. They also have been present at the Home Inspection so the necessary updating can be efficiently coordinated. My Investors have found the flat management fees to be fair and the staff easy to work with. I like working with Service Star Realty."

"Nine months after I sold my client a property, he decided to move back to Florida, and rent his home. I strongly encouraged him to use a property management team, but he wanted to save money and manage it on his own. Six months later, I received a desperate call from his wife. She said they have had nothing but trouble with the renter since day one, and now the renter was not paying the rent or responding to them. She was exhausted with all of the phone calls to the renter, and all of the lies they had to deal with. She wanted to evict her, and sent her a letter giving her notice. She was still unsuccessful, and at a total loss about what to do. She contacted a Real Estate attorney in Phoenix, but had no luck with him. I suggested that she contact Service Star Realty. I personally know the proprietors and said if anyone could help, they can. I gave Dora and David her phone number. Dora immediately contacted her, and got the ball rolling. Service Star Realty not only stepped in to resolve the issue, they personally met with the tenant and unraveled the problem. It boiled down to poor communication, and a bit of emotional tension with both the tenant and landlord. The success to this story is that Dora and David were able to save the tenant, clear up all the misunderstandings and professionalize the entire process. My clients were so pleased and relieved. Since then, I have referred other clients to Service Star Realty, and they could not be happier with their service. With so many available property management teams today, I am so relieved to find a team that truly stands behind their word."

"I have spoken of [Service Star Realty] to different people in my circle. I really appreciate Michele and her professionalism but still keeps a personal touch. Thank you all."

"Service has been amazing. From when I first called and started the process, to needing some repairs done on the home before listing. The initial phone call was thorough; I had a lot of questions, all of which were answered. The paperwork was straightforward and easy to understand when going into agreement. The home was photographed beautifully for the listing images. It has been effortless to work with Service Star!"

"10+ years of excellent service. Questions answered, maintenance issues resolved in a timely manner."

"SSR is super attentive to all my needs and questions. Whenever a work order is made, they respond within 24 hours and are so kind and patient in working with me. All issues are quickly resolved and the level of friendliness is above and beyond!"

"I appreciate that everyone I have dealt with has always been friendly helpful and professional."

"The communication was clear, the process was smooth, and everything was handled with professionalism. I appreciated how straightforward and reliable the service is."

"We were able to retain the renter for another year at the same rent. David N. is very quick to respond to my questions and concerns."

"Service Star Realty responds quickly to any issues we have at our rental. They also communicate regularly concerning any upcoming needs or events."

"I am very satisfied with the service. I especially appreciate the prompt return of phone calls & emails and courteous, helpful handling of questions and information. Prices also remain reasonable. And property well cared for."

"Love the top-notch timely communication. As we are only there from time to time, it is great to know that we can trust Service Star to look out for our best interest!"

"I find that the people at Service Star Realty really care about the tenants. They are quick to respond and fix what is needed in a timely manner. Thank You, Service Star Realty!"

"[Service Star Realty has] been such a great and easy company to work with. I feel like everything at my rental is being taken care of well and thoughtfully without me having to worry, and at a very fair price."

"I rarely need anything, but when I do, they are responsive. Quarterly inspections are on schedule and not overly intrusive."

"Michele did excellent work for the property repair and finding tenants in a very short period. She always answered my questions on time and provided valuable advice. We are very impressed about her professionalism and happy to recommend our friends who are looking for property management services in Phoenix area in the future."

"Very honest and professional staff, and beautiful home. Couldn't have asked for a better experience. I will recommend this company in the future. Thank you very much."

"Rolando was awesome during the entire experience! Answered everything in a timely manner and was very knowledgeable!"

"It's always easy, quick, and convenient interacting with you guys. Debi is an amazing person, very professional and friendly. She really knows what she is doing."

"You guys are very efficient. Extremely professional. And you your operation gives me great confidence that everything is being taken care of and looked out for. Thank you."

"Service Star Realty staff are very responsive to all concerns & questions. Debi was very helpful in figuring out who to contact so we could get our smart thermostat working. I love them!"

"Everyone was very helpful and kind throughout the whole process. Rolando went above and beyond and made it a breeze for me. Thank you!"

"I'm pleased that we selected Service Star Realty for managing our rental property. The leasing process was smooth and well-organized. It's clear they've worked hard to make it easy. They are definitely a service-oriented company, and their managers are responsive and highly capable."

"I have not utilized a service such as this before and was pleasantly surprised at the support I received. Rolando was patient and responsive throughout the process and I appreciated his attention to detail as well. In addition, Rachel was helpful in answering all my many questions when I stopped by the office. Adding on to this to include Randa who came to the rescue when a last-minute issue with the property became evident. She quickly worked to remedy the situation and made my move much less stressful."

"Jenna has always been able to answer any of my questions, I had left a message and she promptly returned my call to help me out with a matter. I can always count on Jenna and her staff to help or answer any of my questions. My mom is the rental property owner and is so relieved of the stress that comes with renting , but knowing Jenna has her back and resolves any issue or matter that takes the stress away from my mother. Thank you, Jenna. You are awesome."

"Service Star provides excellent service as a property management company. They are very quick with handling any services issues and will have a professional vendors scheduled within days. Justine and Randa always go above and beyond with any issues I’ve had in the past. Would highly recommend for any property owners"

"Rolando gave the best service. I had a couple of issues prior to applying and was very skeptical of even applying. Rolando made it very convenient and easy; he even contacted me when I needed to submit additional information and worked thoroughly and quickly. Thank you for all you have done because I don't think this move would have been possible without you. Also shout out to Service Star for a prompt quick and simple turn around. Unlike competitor progress. You rock."

"We have been with Service Star Realty to manage our property for more than four years now and our experience with them has been great. Randa and Justine are an amazing team! Randa is a fantastic property manager—always professional, responsive, and truly cares about the residents and the owner. Justine is equally impressive, ensuring maintenance requests are handled quickly and efficiently. Highly recommend them!"

"I am extremely satisfied with my rental property assistant Goldie and Amanda the property manager from Service Star Realty. Their consistent professionalism, excellent communication, and proactive approach to work maintenance request. They are always readily available to address any concerns. By far, they are the best since my previous rental experience."

"I've had an outstanding experience renting a condo managed by Service Star Realty, and a huge part of that is thanks to Randa! From day one, she has been incredibly responsive, professional, and genuinely great to work with. She not only answers my questions quickly but goes above and beyond to ensure everything runs smoothly—whether it's coordinating maintenance or simply making the rental process stress-free. It’s clear that Service Star Realty has built a team that truly cares about both tenants and property owners. In an industry where communication can often be a challenge, Randa and all the staff at Service Star Realty set the bar high with their reliability and customer service. Randa is a true professional who brings both expertise and a personal touch to her work. Anyone who has the opportunity to work with her is in excellent hands."

"Service Star is very easy to work with. Always keeps us informed on the status of our rental property and takes care of issues quickly and efficiently."

"Everyone has been so lovely & friendly! Any request I need is always taken care of in a timely manner."

"Brittany was very helpful and professional. I was pressed for time during my move and she made the process go smoothly."

"The line of communication between tenant, owner, and rental company has always been transparent. The response time for any maintenance request is speedy."

"Service Star Realty always makes sure that I am aware of what is going on in and around my property. Randa is great about reaching out, regarding any situation. My portal is easy to understand and navigate. Thank you for everything!"

"I've had a great experience. Excellent customer service whenever I have a question or there is something going on. I like that you guys handle everything for me and it makes being a landlord easy."

"I do appreciate the professionalism of your staff and personal attention and interest shown to us throughout our entire moving process. As a retired Property Manager, I appreciate receiving great customer service and thus far Service Star has demonstrated that."

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