About Service Star Realty
We are incredibly thankful for the people and the success of Service Star Realty. Whether you’re a tenant, investor or realtor, we hope to count you as one of our future success stories! Starting small, we had no idea that we would grow as fast and strong as we did. In the time it took to plan a centennial celebration for our first hundred units, we had doubled in size (so doubled the celebration!)
We now manage around 1300 properties with a team that still feels like family. We’re not shy about this success because it’s driven by our philosophy to help people and provide exceptional service. You can get to know us in this video, hear why we kept our first ever keybox, who is the number-cruncher and who is the people person, but most importantly, what it is we love about our clients, our team, and a life in property management.
Co-Founders
Dora Pinter RMP®, CRPM®, MPM®, Master Property Manager
David Swaim RMP®, CRPM®, MPM® Designated Broker
The Service Star Story
Service Star Realty began in 2011 from a shared vision of Dora Pinter and David Swaim, a Phoenix realtor couple with 60 plus years of combined real estate experience. David and Dora wanted to create a property management company that offered valuable service at an affordable price that owners can trust in.
The original idea for developing a Phoenix property management company came to them when they watched David’s parents deal with a troubled property management company. That company was impossible to reach. They would return voice mails a week later or send an email instead of calling. They had extensive repair costs and a terrible track record for keeping tenants. When they charged for a new dishwasher three times in the same year, the Swaims decided they needed a different company. This was a perfect opportunity for David and Dora to help and start fulfilling the vision.
The industry needed professionals who offered great customer service, honesty and a strong work ethic. Service Star Realty was created from this initial dream. Since then, the company has grown to manage around 1300 properties because of client referrals and proven track record. The secret recipe is great systems where nothing falls through the cracks and an enthusiastic staff who loves property management. David and Dora are proud of their company's growth and grateful to all the clients who have recommended them. Today, the Swaims and nearly 900 investors remain satisfied customers of Service Star Realty.
Meet our Team
When you join Service Star Realty, you get the power of an entire, personable team whose sole aim is to help and delight you.
They love to solve problems and enjoy being able to help tenants and owners at the same time. But they also have a wide variety of other passions and interests.
Meet the team below and see who you’ll be working with from accounts, to property management, and maintenance.
Guess who loves the great outdoors, and who is the music festival fan... Get to know them all in the videos below.
Jenna’s primary role as General Manager is to oversee the daily operations of the properties managed by Service Star Realty. With approximately 11 years of successful team leadership, her goal is to inspire and motivate team members to excel in their roles. Her goal is to deliver exceptional customer service to both Owners and Residents. Outside of office hours, Jenna spends her time with her dog and friends and family.
Michele joined the team in 2020. Before this, she worked as a community manager and a portfolio director for assets for 15 years across Arizona and Texas. She loves working at Service Star because of the amazing people and the strong core values that are shared across the company.
Randa has over 20 years of property management experience. Even with that experience, she appreciates the opportunity to nurture her professional development, and the systems that Service Star Realty has that offer training and additional knowledge. Outside of office hours, Randa spends time with family and friends enjoying the outdoors or going camping.
Amanda, with nearly 13 years of property management experience in the Phoenix Metro Area, excels in managing client investments in this dynamic market. She values building and maintaining relationships with both clients and customers. At Service Star Realty, Amanda appreciates the collaborative, team-oriented environment that enables them to provide excellent service. Outside of work, she enjoys spending time outdoors with activities like hiking, camping, paddle boarding, fishing, and taking care of her daughter and their animals. Amanda looks forward to making a continued positive impact.
Experienced Property Manager with a strong background in property operations, tenant relations, and maintenance coordination. Dedicated to providing excellent service, ensuring smooth day-to-day operations, and maximizing property performance. Committed to building positive relationships with residents, owners, and vendors while maintaining high standards of professionalism.
As the Office Manager, she helps facilitate residents as they're moving in. One thing she loves about Service Star Realty is our ability to work as a team and resolve issues in a forward-thinking way. During the weekends, Rachel likes to take her dogs for a walk and explore Phoenix with her husband.
Experienced Property Manager with a strong background in property operations, tenant relations, and maintenance coordination. Dedicated to providing excellent service, ensuring smooth day-to-day operations, and maximizing property performance. Committed to building positive relationships with residents, owners, and vendors while maintaining high standards of professionalism.
As the Marketing Director, her job is to monitor Service Star Realty's presence and brand. She ensures that the website and listings are presentable, accurate, and up-to-date. She also helps with onboarding new investors by helping answer questions regarding property management. What she likes the most about working with Service Star Realty is everyone in their team has sets of expertise, and they have a wide array of experience when it comes to solving problems.
Experienced Property Manager with a strong background in property operations, tenant relations, and maintenance coordination. Dedicated to providing excellent service, ensuring smooth day-to-day operations, and maximizing property performance. Committed to building positive relationships with residents, owners, and vendors while maintaining high standards of professionalism.
Richard handles the sales and acquisitions of Service Star Realty. He is also an Associate Broker of the company. He and his team accommodate potential clients on long-term objectives regarding their properties and the outlook of the marketplace. After evaluation, he provides the highest profit possible.
Our Assistant Team
Our team of dedicated property management assistants are invaluable assets to our company. They assist with a wide range of administrative tasks that keep our operations running smoothly day-to-day. From following up on maintenance requests and troubleshooting issues, to contributing to daily operational duties, our assistants help to ensure everything proceeds efficiently behind the scenes.
Our property management assistants play a vital role, helping our team maintain a positive experience for our clients and residents. Their hard work allows our management team to focus on providing outstanding property management services.
Planet Synergy
Planet Synergy is our reliable team that assists us in a plethora of essential daily, weekly and monthly tasks within our management software. Their reliable support maintaining our records allows our team to focus on what we value most: watching over our investor clients' Phoenix rental properties as if they were our own.
